Shipping Policy

 

Standard shipping is free on orders of $35 USD or more to all U.S. destinations, including Alaska, Hawaii, Guam, and Puerto Rico. The qualifying merchandise subtotal is calculated after discounts and before shipping and taxes.

For orders under $35, Standard shipping to the contiguous United States (48 states and Washington, DC) is $5.95; rates for other U.S. destinations are calculated at checkout. International and expedited shipping rates are calculated at checkout where offered. Shipping options and prices are shown at checkout.

 

Shipping Time

Shipping times may vary depending on location, shipment method and other factors.  Busy season might result in longer processing times and shipping times. Shipping options will be shown at checkout. Please note that standard 2-4 business days processing time is separate from shipping times. 

Please allow 2-7 business days for shipping on US domestic orders and 7-28 business days for international orders. Deliveries to Alaska, Hawaii, and U.S. territories may take longer. Delivery days are estimates only and not guaranteed. Your patience is greatly appreciated! If you haven't received your order within the timeframe listed above, please contact us at  support@emerypets.com.

 

Processing Time

The standard order processing time is usually 2 - 4 business days. During busy seasons and holidays, processing times can take 5-8 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

If you place your order after 11:45 am Pacific Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the next available business day. If you don't receive a shipment email with the tracking number, please contact support@emerypets.com.

 

Duties and Taxes for International Orders

We understand that receiving your order smoothly and without any surprises is crucial to your overall shopping experience. Therefore, we want to bring to your attention an important aspect regarding international shipments that you may not be aware of.

Please note that international orders are subject to duties and taxes imposed by the customs authorities of your country. These charges are separate from the shipping fees you may have already paid at checkout and are ultimately the customer's responsibility.

Please be advised that these duties and taxes are typically collected by the carrier upon delivery of your package. Failure to pay these fees may result in delays or the package being returned to us. We highly recommend familiarizing yourself with the duties and taxes regulations of your country to avoid any inconvenience.